Responsibilities: - Respond to customer inquiries in a timely manner - Provide customer support and troubleshooting - Develop customer relationships to ensure customer satisfaction - Analyze customer data to identify trends and areas of improvement - Collaborate with other departments to ensure customer success Requirements: - Bachelor's degree in a related field - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks - Ability to work independently and with a team - Proficient with Microsoft Office Suite Preferred Skills: - Previous customer service experience - Knowledge of customer relationship management (CRM) systems - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment - Knowledge of customer success best practices